Achieving Greater Customer Satisfaction through Labor-Management Partnership

Market share for unionized contractors has declined over the last 25 years. To regain it, organized labor must partner with contractors to address customer needs. This project designs a cooperative program to create a labor-management partnership. The goal is an environment within which customer satisfaction can be achieved and the volume of work performed by unionized contractors and their craftsmen increased.

REPORT DETAILS

Author(s):

William F. Maloney

Institution(s):

University of Kentucky

Publication Date:

February 1998

Format & Size:

Soft cover; 50 pages

Index Number:

F9802

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